Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications.
Key Account Specialist functions as the liaison between Mauser Corporation and its key customers. By working with all the functional areas of the company, they ensure the customers' requirements are met or exceeded while meeting the corporate goals and objectives. Responsibilities of the Key Account Specialist include daily oversight, review, and accuracy confirmation of order backlogs, identifying potential issues and gaps, and escalating or solving based on the customer's business parameters. The Key Account Specialist will partner closely with the Key Account Manager to support the customer's needs and requirements. They will ensure all program specifics are met, while providing a high level of customer service and sense of urgency for all their related needs.
Responsibilities:
Reviews open orders daily for accuracy and completeness for assigned Key Accounts
Proactively communicates order changes or delays
Works with site Customer Service Representatives and Operations to address issues and identified risks
Meets with Key Account Manager at assigned frequency
Manages customer portal sweeps where applicable
Responsible for consignment programs and/or inventory management where applicable
Performs other duties as assigned
Requirements:
Associates or Bachelor's Degree preferred but not required
5+ years customer service experience required
Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Able to shift focus from proactive to reactive activity daily
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Ability to develop strong working relationships with customers and plant personnel
Ability to make fact-based decisions and understand the impact of these on our customers and business
ABOUT US
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
