Ensure customers complete all site prep requirements for safe and efficient workspaces prior to installation
Operate as the lead point of contact for customers on all site preparation questions and activities
Work with multiple contacts at a customer site to ensure the facility is prepped prior to installation
Communicate clearly the progress of each customers' site prep to internal stakeholders
Meticulously document progress of each customers' site prep and update installation schedules
Successfully transition customers to the Support team once site preparations are complete
Stay up to speed on all product changes that affect site preparation requirements
Own customer-facing site prep documentation, including verifying content accuracy, keeping the content updated, making it easier to internalize requirements and improving verbiage, diagrams and visual assets
Work with subject matter experts, if needed, to help customers optimize their workspaces
Assist customers with the reinstallation process (providing them with the quote, making sure the new site is ready for the reinstallation, and scheduling the reinstallation)
Requirements:
Excellent customer-facing/interpersonal skills
Excellent problem-solving skills
Experience in customer-facing facilities or IT role
Proven ability to manage multiple projects at a time while paying strict attention to detail
Very strong organizational skills
Excellent verbal and written communication skills, including working with customers over the phone
Ability to successfully adjust to daily and weekly schedules & priority changes
Ability to work across multiple functional teams and be an exceptional team player with a diverse group of teammates
Ability to work with various tools, i.e., Salesforce, Tableau, Spike, Google Sheets, Oracle Service Cloud
Ability to embrace change and work well in a fluid and dynamic business environment, adjusting to changing customer requirements and expectations
Ability to learn quickly and have a solution-oriented mindset
Must be able to take the initiative & take action, including problem-solving and obtaining answers from the correct departments & teams when needed
Strong operational rigor
BA/BS degree or equivalent
Nice to Have
Experience in prepping customer sites for capital equipment installations
Experience with DLP, SLA or FDM 3D printing technologies
Experience working in a Start-Up
Experience in a customer facing role
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
