Role Summary:

IT Production Support Lead accountable for operating and monitoring the health and well-being of production applications for the Clinical IT. Ensure application availability per business SLAs. Accountable for issue triage, including application crisis management and reporting. Responsible to lead the root cause analysis process and provide support for production defects, subsequently resolving or routing to the teams accountable for service restoration. Accountable for facilitation and communication of issues defined as high/critical business impact across IT and Business, to resolution

Serve as a lead Production Support resource across multiple applications in the Cigna Medical Group and Clinical IT including EHR, Radiology, Health Coaching and Incentive applications that are hosted internally and externally.

Effective troubleshooting skills across network, security, web, DB and server technologies.

Candidate would work directly with the L3 delivery team, business and infrastructure teams across multiple technologies in support of a large suite of applications serving as a technology lead and escalation point for the broader Clinical IT support team.

Qualifications:

• Effective written and oral communications. Production support documentation skills.


• Strong analytical and problem solving skills. Debugging skills.


• Responsible for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow process


• 5+ years of Technical background in supporting various server platforms. Windows, Linux, Citrix, and virtual environments.


• Ability to influence technical discussions and decisions


• Previous experience in EPIC application support or similar medical systems a plus.


• Knowledge of ITIL principles for Incident and Problem resolutions. Root cause analysis.


• Understanding of application development life cycles and supporting test environments.


• Experience with application performance management tools.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 98,200 - 163,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.