We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

SUMMARY: Responsible for troubleshooting critical issues, including PC, server or networking, mobility, software and hardware across multiple sites. Serves as lead IT liaison between business unit and IT departments.

GENERAL RESPONSIBILITIES: Provide assistance and support to problem recognition, research, isolation and resolution steps. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simu late or recreate IT problems to resolve operating difficulties. Recommend systems modifications to reduce environment problems. Record, track and document the problem-solving process for each ticket, including steps taken through to final resolution. Provide hardware, software and networking support. Diagnose and troubleshoot advanced network issues. Apply diagnostic utilities to aid in troubleshooting and test fixes prior to closing tickets to ensure problems are adequately resolved. Use problem management database and help desk system. May provide guidance/training for business unit. Maintain currency and high level of technical skill in field of expertise. Prioritize issues and escalate more complex problems to second level support, senior level, or supervisor as needed. EDUCATION: Bachelor's degree in computer science, business or a related field; or a combination of post high school and equal experience may be substituted for education.

EXPERIENCE: 5 or more years technical experience working in a field services or networking environment. Must have a vast knowledge of and experience delivering technical capabilities across multiple technologies/platforms; experience working with multiple 3 rd party vendors/support services.

TECHNICAL PROFICIENCY: Proficient with Microsoft Office products, including Word, Outlook, Excel, Teams and Sharepoint. Working knowledge of software, databases and virtual cloud environments. Working knowledge of hardware, including repair and ability to communicate and determine hardware issues. Working knowledge on advanced networking environment, including wireless networking and mobile/cellular networking. Experience with architectural process flows and scripting.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to function effectively with, or as part of a team. Ability to interface software and business applications with other systems. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Knowledge of applicable computer software and operating systems. Knowledge of and the ability to utilize tools, concepts, principles and practices of data collection, analysis and testing. Knowledge of training methodologies and the ability to develop and facilitate technical/operational training to others. skills, leadership skills, and analytical skills with the ability to multi-task in a fast paced environment.

OTHER: Bi-lingual capabilities required (English/Spanish). Professional certification such as IT Architect Certification or the Microsoft Certified Systems Engineer (MCSE) preferred. N and A certification preferred. Ability to travel up to 25% and work flexible hours.

JOB SCOPE: Position impacts multiple business units/segments.

WORKING CONDITIONS: Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, and dirt. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.