The Spinx Company, a premier employer of South Carolina, operates over 90 convenience stores in North & South Carolina and employs over 1,600 associates through its stores, food operations and related businesses. Spinx is passionate about fulfilling people's everyday needs by providing quality services and products in a clean, safe, and convenient environment.
We operate in a fun and respectful manner that balances profit, community involvement, and environmental awareness while valuing our on-the-go customers, partners, and team of employees.
Benefits:
Paid vacation after 60 days
401k Retirement Plan
Weekly fuel discount
Holiday Savings Club
Annual Reviews
Health Insurance
Dental/Vision Insurance
Short Term Disability
Tuition Assistance
Scholarship Opportunities
JOB SUMMARY: Technology Support Technician I position provides support for requests submitted by teammates on technology issues related to connectivity, software, and technology devices within the business. This includes installation, use, and troubleshooting of the Point of Sale (PoS), cabling, network hardware, telephones, computers, printers, handhelds, and other technology. This role requires to participate in after-hours on-call rotation shared with others on the Technology Support Team as well as documenting work for change management, workflow, and process review. Use the Spinx ticket system to track support needs and requests.
Responsibilities:

Follow IT policies and procedures
Work on assigned tickets and tasks, provide basic troubleshooting, and support for technology in stores and the support center
Document work for change management, workflow, and process review
Understand when to escalate issues to higher levels of support.
Continuous professional development and skills required for supporting technology at the guidance or requirement of the manager/business
After-hours on-call rotation for support coverage
Additional duties as assigned or required by the manager