Job Description:

Technical Training Manager, US Field Service

Company Overview

TPI Composites is a global provider of structural composites products and has 50 years of experience in the design, development, prototyping and serial production of advanced lightweight composite structures. TPI has specialized in the molding of lightweight composite products for the Wind Energy industries. Globally, TPI operates over 6.0 million square feet of production manufacturing operations with facilities in North America, Europe, and Asia. TPI has comprehensive design, analysis, processing, and manufacturing engineering capability.

TPI’s multi-decade wind blade manufacturing experience drives our global service capabilities. We have leveraged our global footprint and thousands of capable associates to build a growing global team of experienced technicians to provide best-in-class wind blade service capabilities.

About the Role
The Technical Training Manager – US Field Service is responsible for leading the training function through planning, coordination, and direction of training and programs by performing duties personally and through coordination with cross-functional resources. The selected individual will hold a key role helping our US services business to grow and be successful meeting our business objectives and exceeding our customers’ expectations. The successful candidate will have proven experience building and managing safety, technical, and leadership training programs successfully within a geographically dispersed service delivery organization. If this describes you, you are invited to apply to this opportunity.

Position Duties and Responsibilities

Conducts needs analysis studies and confers with managers and supervisors to determine training needs; supports skills assessment activities.

• Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.


• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.


• Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.


• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.


• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.


• Researches and selects outside consultants and trainers to conduct training in specific topics.


• Maintains records and prepares statistical reports to on training hours; monitors progress of trainees.


• Coordinates established training courses with technical and professional courses offered by community schools.


• Screens, tests, counsels, and recommends employees for participation in internal or external educational and training programs.


• Drafts applications and proposals to submit to fund granting authorities such as government and foundations.


• Other duties assigned as required.

Supervisory Responsibilities                               
Manages subordinate staff who train field service technicians directly. Responsible for the direction, coordination, and evaluation of the individuals in the training department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Who We’re Looking For:

• BA/BS in Communication, Education, Business Administration or equivalent with a minimum of five years’ experience in training and development; or equivalent combination of education and experience.


• Thorough understanding of training processes, methods, and techniques.


• Experience developing yearly training plans and materials for various departments.


• Ability to effectively organize and manage multiple training initiatives simultaneously.


• Knowledge of learning management systems, instructional design and e-learning platforms.


• Time management, public speaking, problem-solving, and both verbal and written communication skills.


• Previous experience working with composites is a plus.


• Highly computer literate with proficiency in MS Office and related business and communication tools.


• Exceptional organization, leadership, and interpersonal skills.Ability to work with a team and have attention to detail.

Location
This position is an on-site position at our location in the Des Moines, Iowa area.

 

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