Job responsibilities-
Entering orders (LX based system) + Emailed orders
Processing up to 20 orders a day when busy
Following up with customers on orders and providing updates
Working internally with the sales and other internal teams and following up with them
Document control - Scanning documents for customer orders
Handle customer complaints - Filling out forms, customer follow through
Some customer phone calls for status, invoice, damages, or tracking
Responsible for certain territory - They will put together a delays/updates report - Excel
Basic and intermediate computer skills
Should be well spoken and strong written communication
Looking for at least 2+ years in customer service within a manufacturing enviornment


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.