Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.
Job Summary:
As a member of the Bay Cove Behavioral Health & Wellness Center team, the Receptionist is responsible for providing a range of administrative supports including triaging calls, assisting persons served and managing the office space and program supplies. The Bay Cove Behavioral Health & Wellness Center Receptionist will often be the first responder to persons served, families, funders and outside providers and is therefore essential in delivering accurate and timely information to all interested parties in a way that supports Bay Cove's mission.
This is a non-exempt position.
Essential Functions of the Position:
Maintain a comfortable and welcoming environment in the main reception area
Greet people and answer the main program phone line and perform the following: 1) triage and coordinate communication between the team and persons served; 2) keep a log of guests; 3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available.
Develop a basic working knowledge of available resources for individuals served by the Cape Cod Behavioral Health & Wellness Center and be able to assist people in accessing those services.
Track program supplies, equipment, and furniture and report to the supervisor any need for repair of office furniture and equipment.
Sort and distribute mail.
Set up meeting space daily according to schedule needs.
Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
Perform other duties as assigned by supervisor
Job Requirements:
A High School diploma or GED and at least one year similar experience required; a Bachelor's Degree can be substituted for experience
Previous experience working with individuals diagnosed with mental health challenges strongly preferred.
Preference given for applicants with lived experience the behavioral health system and who comes from the same community as the population served
Professional written and oral communication skills.
High degree of personal organization, attention to detail, and time management skills.
Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
Bilingual candidates are encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
