Work Location: Rockland, Massachusetts Shift: Department: HC-NA-HBFD TLL Chicago Recruiter: Anthony Melino
This information is for internals only. Please do not share outside of the organization.
Your Role:
The Director of Thought Leader Liaisons (DTLL) leads a team of product and company knowledge experts in developing business strategies that build on EMD Serono's reputation and credibility in the Multiple Sclerosis (MS) and neurology marketplace. The DTLL is responsible for ensuring the team's successful execution of long-term account plans, improved customer satisfaction, development and strengthening of Key Opinion Leader (KOL) relationships, and service as the N&I product and services experts in delivering superior customer service to MS Centers nationally.
The Thought Leader Liaison (TLL) team directly engages Key Opinion Leaders at MS Centers, academic and hospital institutions nationally, acting as the disease state and product expert. TLL's are responsible for expanding and building new relationships with emerging thought leaders, serving as the primary liaison between customers and the company, and acting as the interface between the customer and Sales, Marketing and Managed Markets to efficiently address account needs thereby enhancing HQ connectivity.
Articulates and communicates a strategic vision for the TLL team that ensures a culture of performance and accountability.
Creates and maintains strong working relationships with the MS/Neurology medical community including MS Centers and related physicians. Cultivates Key Opinion Leaders and product advocates in the Academic and MS Community.
Works cross functionally with medical, marketing, and global to ensure clear and consistent exchange of information and alignment on organizational objectives.
Maintains an excellent level of product and disease state as well as market and reimbursement knowledge to develop strategic business plans that drive KOL Product adoption, MS Center loyalty, and Sr. Leadership connectivity.
Leads and motivates the TLL team by defining clear objectives, allocating resources, and monitoring activities.
Identifies and hires top talent and ensures the team has the skills and competencies to be successful in an evolving industry and the therapeutic area by providing ongoing feedback and coaching.
Coordinates ongoing training for the team to ensure a high level of product and disease state knowledge, large account management, business planning and analysis, presentation skills, and use of marketing tools.
Identifies and assesses business and personnel related issues which may affect a TLL's performance and provides appropriate coaching and corrective actions to resolve problems.
Assesses human resources continuously and ensure that there are available and ready successors for each role.
Takes a lead role in planning, coordinating, and executing all neurology congress meetings (ACTRIMS, AAN, CMSC, ECTRIMS).
Ensures effective and compliant management of all speaker bureau activities and program implementation.
Manages regional budgets and accurately reports budget activity to management. Reporting must include accounting for the proper resource allocation and assessment of outcome.
Reviews and approves all regional expenses according to established PHARMA and EMD Serono guidelines.
Executes successful and impactful regional meetings and actively participate in open presentations and discussions at National meetings.
Maintains an excellent level of home office and regional interaction to determine and communicate additional market opportunities, as well as create and participate in programs necessary to effectively seize business opportunities (i.e., brand planning, focus groups, field tests, etc).
Location: Field Based Role
Territory: Wisconsin, Illinois, Missouri, Iowa, Nebraska, Minnesota, North Dakota, South Dakota, and Southern Indiana
Who You Are:
Minimum Qualifications:
Bachelor's Degree required,
7 to 10+ field sales, product marketing, medical / clinical, or commercial pharmaceutical/healthcare industry experience.
Outstanding oral, written and communication skills with the ability to present to small and large groups and deal with unexpected questions and challenges while presenting.
Superior team orientation and ability to influence without authority. Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment.
Able to drive multiple tasks, initiatives, and projects simultaneously.
Strong business acumen with keen analytical sense and ability to utilize quantitative analysis and sound business judgment in interpretation of sales and market data to drive strategy.
Ability to think strategically and bring innovation to the organization.
Strong self-starter with entrepreneurial spirit coupled with strong critical thinking skills.
Motivated by results, urgency, and personal commitment. Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect.
Advanced software skills, particularly MS Excel and PowerPoint.
Ability to develop and motivate a high performing team.
Preferred Qualifications:
Advanced degree in business or science a plus
Flexibility in leading through change, driving through unexpected challenges to deliver on business imperatives.
Experience in MS or general neurology
A solid base of experience in pharmaceutical product marketing, market analysis/research, competitive intelligence, sales and market forecasting, and product differentiation and positioning.
Proven Project Management and operational skills leading impactful and multiple cross functional projects.
Experience working within a matrixed organizational structure.
Strong business and financial skills to manage an overall budget.
Experience in institutional sales and/or large account selling.
Scientific or clinical background
Experience in other EMD Serono therapeutic areas (Oncology, GH, HIV, RH)
Recent US experience of managing a brand in a variety of stages of the life cycle.
Proven experience in leading through change efforts and creating innovative solutions to solve business issues.
Knowledge of customer loyalty and/or customer satisfaction measures and their integration into business dimensions of people and process.
3 to 5 years' people management experience
Knowledge of managed care and reimbursement systems and strategies.
Product or services launch experience
Home Office Experience preferred.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
