At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

We are looking for high energy, experienced loan professionals who will work in a call center setting (inbound and outbound calls), where they will be responsible for following loan applications through closing and assisting any customers calling in with questions regarding their loan in process.  The successful candidate must have the ability to manage a large pipeline of loan applications (average 55-65) originated through the Customer Care areas generated over the phone or through our online channel, possess strong interpersonal skills, be able to understand and explain financial information and documentation, work well in a fast-paced environment and thrive in a team based setting.  Excellent customer service and communication skills and PC proficiency required. The open position is a hybrid position with some remote work as well as work onsite located at our Main Campus location in Cleveland, OH.

Requirements:

• Two years of current/recent experience taking home equity/mortgage loan applications in a retail banking environment


• Strong ability to understand the customer need and ask for the business


• Experience following loan applications from origination through closing preferred


• Ability to prioritize work and maintain productivity under deadlines


• Excellent verbal and written communication skills including professional grammar and demeanor as well as positive, proactive and friendly interpersonal skills are required


• Strong organizational and pipeline management skills


• PC proficiency required- Mortgage Software experience preferred


• High School diploma or equivalent


• Bi-lingual language skills are a plus

Work hours are generally scheduled between 8:30 am to 5:00 pm – Monday through Thursday, until 6:00 pm on Friday and requires some Saturdays.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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