This position is responsible for increasing sales and providing support to customers with problems related to gift cards. Other responsibilities include balancing credit card payments and providing accounting support for general ledger analysis for various general ledger accounts.
Bachelor’s degree in Accounting, Finance, Business, Marketing or equivalent experience
3 years’ experience in a customer service role
Excellent skills in written and verbal communication with the ability to communicate with all levels of the company
Ability to multi-task and handle large volumes of work at once
Exhibit professionalism and the ability to deal with confidential subject matter
Excellent time management and organizational skills
Strong analytical and problem solving skills
Ability to be customer service focused
Ability to work under deadlines and handle the pressure of deadlines
Flexible in dealing with a variety of situations
Experience working with MS Office applications, including, but not limited to Excel, Access, and Word
Willingness to work a variable work week schedule, which may include working long hours or overtime if needed
Excellent attendance and punctuality
Commitment to Continuous Quality Improvement
Commitment to Publix and our mission.
Master’s degree in Accounting, Finance or another analytical discipline
5 years’ experience in a customer service role
Knowledge of Accounting Principles and Accounts Receivable functions
Advanced experience with MS Office applications (ability to design and create queries and reports).
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
