At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Job Title: Accounts Receivable Analyst
Reports to: Accounts Receivable Supervisor
Location: Remote
Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington
The Role
The Accounts Receivable Analyst supports the order to cash process by applying company deductions and collections policies and procedures in a manner that will result in the conversion of receivables into cash while maintaining a minimum amount past due for assigned accounts. Build strong working relationships with internal and external customers to ensure billing issues are kept to a minimum and issues are resolved quickly and efficiently to ensure prompt payment.
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact
The primary functions of this role, include but are not limited to:
1. Deductions Management: Manage a high volume of deductions and open receivable items, review, analyze and perform investigative research for all deductions in assigned portfolio via remittance advice, customer portal or direct customer contact to ensure deductions are properly coded.
Perform research to determine validity, maintain proper supporting documentation and escalate to the appropriate business partner for validation. If determined to be valid, follow the NA Authorization Matrix to ensure proper approval and forward to the Cash Apps team for processing.
To the extent possible, perform root cause analysis to identify the reason for any deductions and make recommendations when appropriate to improve internal processes to mitigate future deductions.
Work with key stakeholders such as sales reps, vendor compliance staff and customer contacts to trouble shoot repetitive deduction issues with the goal of improving processes for mitigation and problem solving.
If deemed invalid, seek repayment from the customer.
Build and maintain strong working relationships with customers to understand their payables process and communicate effectively regarding improvement opportunities. Understand customer vendor guides to ensure adherence and compliance.
2. Account Reconciliation: Constantly monitor the open accounts receivable consisting of high dollar, high volume transactions and work with customer contacts to ensure proper matching of credits to debits
Reconcile accounts to keep assigned portfolio clean with an emphasis on items aged over 90, in particular aged credits
Analyze accounts to determine if open credits can be applied to clear deductions and invoices
Follow up with customers to ensure overpayments or cash on account is properly applied or refunded
Prepare and submit adjustment requests in accordance with policy and the Authorization Matrix.
3. Collections: Responsible to achieve stated goals as related to the collection of accounts in an assigned portfolio.
Proactively monitor and process collection of receivables for assigned accounts by ensuring that timely payments are received.
Review accounts receivable aging reports and worklists to identify accounts with past due balances and follow up until resolution; promptly call or email past due accounts in order to mitigate obstacles and effect collections; target non-responsive accounts or accounts with balances greater that 60 days past due through proper escalation with team lead or manager for escalation; collaborate with appropriate sales or customer experience personnel to resolve account issues preventing payment and ensure sales are properly apprised of past due account situations.
Partner with the credit team regarding severely delinquent accounts to ensure proper actions are taken and make recommendations for 3rd party collections and participate in the bad debt reserve processes as necessary.
Ensure all pertinent contacts are documented in the account notes to document collections activity.
4. Compliance and Control: Comply with the Global Credit Policy, SOX Controls and the Deckers Code of Ethics.
Participate in any internal or external audit requests.
Provide any reporting updates as requested for Orders on Hold, Bad Debt Reserves of past due status of accounts or individual items as necessary.
Who You Are
Take the initiative to work with a high level of passion and energy with the objective of being a role model, mentor, and leader.
Ability to interface and collaborate with all integral departments and all levels of management with a positive demeanor.
Work directly with customers to answer inquiries and enhance relationships.
Provide coaching and training to other staff as needed.
Ability to function at a higher level as an analyst; assist in all levels as needed; experience with and the ability to provide support, direction, and guidance to other team members.
Participates in identifying and resolving problems to improve processes across functional lines.
Is an agent for change who is constantly looking for continuous improvement opportunities.
Must be well organized, detail oriented, self-motivated and demonstrate effective time management skills with the ability to prioritize with moderate supervision.
Highly motivated self-starter with the ability to work independently and with attention to detail.
We'd love to hear from people with
Minimum of 3 years of accounts receivable experience supporting deductions and collections for large customer accounts in a business-to-business environment.
Bachelor's degree preferred, or equivalent combination of education/work experience
Ability to function independently with the experience to successfully manage multiple priorities.
Strong interpersonal and communication skills to interact in a professional manner with diverse partners both internally and externally.
Excellent written and analytical skills to communicate results of account reconciliation or other matters in a professional and effective manner.
Proficient in Microsoft Office applications with a moderated to high proficiency with Excel.
Familiarity with Accounting concepts especially as relates to Accounts Receivable
Solid knowledge of Receivables best practices, legal ramifications, economic trends impacting the footwear industry
Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
$30 - $33.65
The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
