Job Details

Job Location: Fort Wayne Campus - Fort Wayne, IN

Position Type: Full Time

Education Level: Bachelor's Degree Preferred

Indiana Tech is a thriving, independent, teaching-oriented institution with a focus on career-oriented programs in business, engineering, information technology and computer science, criminal justice, life sciences, human services and many other concentrations. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus and nearly 5,000 students in its College of Professional Studies programs online and onsite at 15 regional locations. Degrees are offered at the associate, bachelor, master, and doctoral levels.

Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.

Indiana Institute of Technology embraces diversity and equal opportunity intentionally. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diversity and inclusion among our employees is critical to our success with respect to educating our students to become global citizens. Indiana Tech is an Equal Opportunity Employer.

Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan.

Indiana Tech seeks to fill a full-time position in the Student Financial Services area. This position will work closely with our Corporate Partners, Corporate Partner Learners, and Military and internal Indiana Tech departments to assist with billing, account set-up, coding, and reporting.

Essential Duties & Responsibilities

• Working knowledge and ability to interpret, edit, and support changes to recruiting and revenue share agreements


• Manage and track Corporate Scholarship coding and reporting for Student Financial Services


• Third Party Billing (Corporate, Military, and recruiting agencies)


• Supply detailed reports to Corporate Partners regarding their sponsored learners


• Ability to learn and understand students' and Corporate Partners various situations and work with them toward a mutual resolution


• Liaison with third parties regarding billing questions, missing payments, and general requests


• Relay information by phone, email, and mail service


• Process Bankruptcy Notifications


• Process Student Refunds


• Perform daily functions of Student Financial Services as requested

Qualifications

• Bachelor's degree preferred


• Ability to work independently and maintain confidentiality


• Good interpersonal and communication skills


• Exemplary customer service skills


• Organization and time management skills


• Ability to multi-task and work in a team environment


• Strong written and verbal communication skills


• Computer Skills: Excel, Jenzabar, PowerFAIDS

Experience

• Previous experience with third-party billing is preferred but not required


• Understanding of military educational benefits is preferred but not required

Working Conditions

Work is normally performed in a typical interior/office work environment.

Application materials must include a cover letter and resume. The position remains open until filled; a review of candidates will commence as application materials are received.