Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings Job Description
POSITION SUMMARY
Senior Facilities Coordinator Role: Ensuring successful service delivery of client facility needs with a strong emphasis on hospitality and customer focus.
Support: Direct support to the facility management team with ongoing responsibilities, highlighting the importance of a welcoming and client-oriented approach.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Facility Management: Provide continuous monitoring of office/facility with a hospitable mindset.
Some IT background and knowledge is preferred
Client Inquiries: Address concerns with a focus on timely and quality resolution, ensuring a high level of customer satisfaction.
Issue Resolution: Respond to all facility inquiries and complaints with a customer-centric approach to problem-solving.
Vendor Coordination: Work closely with outside contractors for service and repairs, emphasizing customer service excellence.
Communication: Maintain ongoing communication with contractors, clients, and team, ensuring clear and hospitable interactions.
Training: Train vendors on work order and billing procedures with a focus on clear communication and customer service.
Vendor Management: Manage complex work orders, including environmental issues, with a priority on client satisfaction and service quality.
KEY COMPETENCIES
Customer Focus: Prioritize client needs and deliver exceptional service.
Communication Proficiency: Excel in both oral and written communication, ensuring clarity and hospitality in interactions.
Team Oriented: Work collaboratively with a focus on supporting clients and colleagues alike.
IMPORTANT EDUCATION
Degrees: Associates or Bachelors degree in a related field preferred, highlighting the ability to understand and meet client expectations.
IMPORTANT EXPERIENCE
Customer Service: Previous experience in customer service roles, demonstrating a history of client-focused performance.
Facilities Management: Experience in facilities/property management, showcasing a commitment to excellent client service.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
