Volt has partnered with leading automotive manufacturer in Fountain Valley to help identify a Parts & Consumer Affairs Liaison.
As a Parts & Consumer Affairs Liaison you will:
Provides support for the Consumer Affairs agents and works with the Parts department to help allocate parts to potential buyback vehicles.
Assists the Consumer Affairs department with parts issues researching concerns as assigned and getting parts updates for open consumer affairs cases.
Assists management with parts issues to help consumer affairs agents
Will be liaison between consumer affairs agents and the national office parts department
Track back ordered parts concerns that lead to buybacks
Communicates with consumer affairs agents, HQ consumer affairs management, and HQ and Mobis staff as necessary regarding consumer affairs parts issues.
Research issues on parts supply related to consumer affairs cases, and follow up with appropriate business units as appropriate to resolve consumer affairs issues.
Participates in weekly meetings as necessary related to consumer affairs parts issues to help consumer affairs reduce parts-related buybacks
Monitor emails from consumer affairs agents and respond promptly
Documents department and program processes as necessary to create greater efficiency and ensure information is consistent, accurate, and up-to-date at all times.
Completes special projects as assigned by the Supervisor and assists with other departmental-related needs as requested by management.
Review consumer affairs cases that are parts related
This is a hybrid role, working 2-3 days onsite and the rest from home.. Hours are full time, M-F from 8am - 5pm and position is temp for 12 months with potential to go temp to hire. It offers a foot in the door of a top company known to hire and promote our top talent.
Requirements
Great with organization, this person will get many emails per day and must stay on top of parts-related questions
Excel skills
Good verbal and written communication skills with attention to detail.
Dependable, punctual, and flexible
Works cooperatively with department associates to support consumer affairs
Parts or call center experience is a plus.
Must be able to work from the national office
Pay Rate: 25-30/hr
** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
