Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
JOB SUMMARY:
The Quality Improvement Specialist is the local team member who performs the daily activities for quality and performance improvement. The role will lead and manage high impact process improvement or project management projects throughout the organization. The role is responsible for the execution of the quality programs for Wentworth Douglass Hospital. Because this is a position in active change management environment, its team member will need to demonstrate flexibility and open mindedness as the contours of the position evolve over time.
Supports site specific quality improvement and clinical compliance needs, as directed by site OCMO leadership.
• Execute quality improvement plans, and partners with local teams and departments to implement improvements
• Assists with the site Quality Improvement Committee
• Supports QAPI Plan
• Utilizes quality and performance improvement tools, to manage projects and continuous process improvement projects per OCCMO strategies
• Facilitates and executes improvements in clinical areas and sustains improvement overtime
• Manages complex cross-functional process improvement or project management projects to successful completion
• Utilizes quality improvement and project management methodologies and tools to achieve improvement and outcomes.
• Oversee teams and stakeholders to define, manage, and deliver system-wide projects and clinical outcomes
Qualifications
EDUCATION
• Bachelor's Degree
EXPERIENCE
• Minimum of 2 years of relevant healthcare or administrative support experience (combinations of relevant experience/training will be considered)
• Knowledge of principles of quality improvement, regulatory requirements, and process improvement.
• Experience as project manager on several cross-functional complex projects
• Must be a team player and work well with a variety of people in all levels of the organization
• Must be available to work in the case of a hospital declared emergency
EEO Statement
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
