Overview


In addition to managing the employees and operations of the Calibration and Service Laboratory in San Jose, CA, the manager will also actively participate in the completion of calibration and service tasks to generate revenue. This is a highly visible position that also helps set the strategic direction in coordination with Operations and Core Management. The manager is also responsible for driving improvements in methods and equipment as well as improving and broadening the scope of services documented in our ISO 17025 accreditation.


Our recent acquisition by Snap-on, Inc., a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information, and systems solutions provides us with even greater opportunities to realize our vision.



Responsibilities


Other duties may be assigned.


Provides local leadership to the staff in our Alabama Laboratory. Works to increase engagement, identify opportunities for improvement, increase accuracy and efficiency of activities, and help employees identify and work towards individual and company goals.


Manages and improves, in concert with all other Service and Calibration Laboratory locations and management, all processes, methods, and equipment used to deliver uniform and consistent calibration and service to our customers.


Participate in managing the QMS to provide documentation and evidence of standardization across all service centers and implement best practices.


Ensures that calibration and service performance meet customer, organizational, and international standards requirements.


Monitors reporting and metrics on the performance of the service process and defines ongoing actions to drive improvement.


Understands and manages the location's budget, resources, technical requirements, inventory levels, and capital equipment requests.


Coordinates communication among sales and support staff for service issues.


Communicates with vendors and staff on Service and Warranty issues.


Ensures that planned changes to the Service Dept. are properly managed and implemented in Alabama as required.


Participates in New Product Review meetings with Sales, Marketing, and Engineering as requested.


Participates in negotiating service agreements and related business with sales staff and customers as needed.


Conducts regular service review meetings with staff and department leads.


Coordinates technical activities in support of the Quality Management System ISO 9001 and ISO17025 accreditation, such as measurement scope, traceability, uncertainty budgets, Proficiency Testing/Inter-laboratory Comparison testing, and associated records.


Participates in the development and execution of the Operations strategy.



SUPERVISORY RESPONSIBILITIES


Responsible for the operation of the Alabama service center. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



EDUCATION and/or EXPERIENCE


Bachelor's Degree plus 5 years related management experience. Entrepreneurial mindset that helps develop and execute a growth strategy in support of Operations and Corporate goals. Knowledge of laboratory operations by ISO 17025 is a must. Advanced knowledge of ERP, NetSuite preferred.



LANGUAGE SKILLS


Ability to read, analyze, and interpret general business periodicals, professional journals, technical and mechanical concepts and procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Experience developing operational strategies as part of a broader corporate strategy. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


This position requires the ability to communicate effectively in both verbal and written forms and the ability to interpret and learn a variety of instructions furnished in written, oral, and graphical diagrams or schedules.



MATHEMATICAL SKILLS


Ability to apply concepts such as algebra, trigonometry, statistics, and basic calculus to practical situations. Ability to calculate and understand computations as well as read and interpret graphs and illustrative numerical information. Working knowledge of CAD drawings, statistics, and Excel (including such capabilities as creating pivot tables, complex graphs, Pareto charts, and others). Thorough understanding of uncertainty and its application to a laboratory decision rule.



REASONING ABILITY


Ability to solve problems and deal with a variety of variables in situations where only limited data exists. Ability to create a variety of planning documents - organizational and financial - furnished in written, oral, diagram, or schedule form. Ability to work in a team-oriented, fast-paced environment.



CERTIFICATES, LICENSES, REGISTRATIONS - lead auditor for ISO9001 and ISO17025 a plus.



PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.



WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Possible exposure to loud noise, non-hazardous chemicals, grease, and heavy equipment.


Travel is required.