Posted in Other 30+ days ago.
Location: Albuquerque, New Mexico
ECS is seeking a Sr. Classified Support Technician to work in our Albuquerque, NM office.
Job Description:
ECS is seeking a Sr Classified Support Technician. The candidate shall provide classified end-user support with processes for managing and delivering services associated with classified enterprise networks that are ITILĀ® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Requests are received via phone calls, emails, chats, and web submittal. Classified end-user support is delivered either remotely or deskside to best suite the needs of the customer. Classified end-user support is responsible for (1) delivering remote and/or deskside IT support by creating, maintaining, and using knowledge articles; (2) performing basic troubleshooting to resolve, capture, report, and escalate incidents and requests. Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaboration technologies. The candidate shall provide tactical-support personnel for the services described below.
Required Skills:
Nextech
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GHD
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clairesinc
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