It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
ESSENTIAL FUNCTIONS:
Effective technical service to support product application at customer's sites and create superior account satisfaction/retention
Manage multiple customers across given geography that utilize a variety of product lines with emphasis on greases and lubricants
Troubleshoot any quality variances from recommended ranges
Ability to identify continuous improvement projects and other cross sell opportunities within an account
Conduct business reviews with key account contacts communicating results, KPI's, and improvement projects
Consistent service of DuBois equipment repair/replacements/installations, chemical testing, inventory management, and providing customer with value-add personal service
Ability to report, document communicate findings, abnormal conditions and offer recommendations
Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes
Effectively communicate and work collaboratively with team members, as well as other cross functional support employees
Learn and assist with DuBois eTools, System Surveys and Cost Calculators
Maintain a constant focus on work and vehicle driving safe habits
Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service
Travel to assigned customer to conduct service audits
Must be able to perform the essential functions of this position with or without reasonable accommodation
MINIMUM QUALIFCATIONS:
Experience in a steel mill preferred
Degree or technical certification in Mechanical Engineering, or equivalent STEM sciences preferred
Strong time management skills with an attention to detail
Excellent oral and written communication skills
Proficient in performing technical/mechanical on-site testing
Ability to work independently with minimal supervision
Must possess a valid driver's license and clean driving record
Proficient in Microsoft Office
Ability to travel up to 5% including some overnight travel
Mechanical, Chemical, or Industrial experience preferred
Metal Working Experience
Service experience in the chemical industry is preferred
Basic Knowledge in electrical and pipefitting preferred
Ideal candidate will already live in the Portland, OR region
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.