Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Learn more at www.circana.com.
What will you be doing?
As a member of the Loyalty FSP (Frequent Shopper Program) knowledge center, you will:
Provide asset-specific coaching and training along with ad hoc subject matter expertise to support both internal and external clients
Contribute to the delivery of consulting projects for manufacturers, retailers, and manufacturer-retailer collaborations
Play an active role supporting the full Gateway sales cycle; teams can call for your support in the selling, onboarding, and engagement phases with manufacturers, as well as in contract renewals and upselling
Collaborate with fellow Circana and RMC (Retail Manufacturer Collaboration) teams including: commercial sales, Value Delivery, Supply Chain Knowledge Center, and Media Knowledge Center
Support achieving the team's objectives to show value to our clients
Job Responsibilities
Provide asset-specific coaching and training along with ad hoc subject matter expertise
Organize asset-specific client orientation and training
Provide FSP coaching to internal teams
Demonstrate the value of Gateways to customers and internal teams by engaging and providing deep asset-specific expertise
Delivery of consulting projects
Support projects to drive Retail insights team integration into retailer processes
Attend working sessions with client, answering FSP specific questions and running demos
Supporting the full Gateway sales cycle
Organize pre-sales information sessions to drive the sales cycle
Curate content during the sales phase to align on FSP value proposition
Attend pitch meetings and provide FSP expertise
Collaborate with fellow Circana and RMC teams
Develop and leverage strong, collaborative relationships with all Circana business units
Own specific Loyalty FSP cases studies, case study templates, and ROI analysis
Lead analytics, insights, and report interpretation on collaborative projects
Show value to our clients
Establish and track critical metrics to measure progress against loyalty knowledge center initiatives
Develop customization for gateway reports, workflows
Requirements
4-5 requirements a candidate should have to be considered for the role
Bachelor's degree
2 to 5 years of relevant experience with retailer loyalty, grocery, CPG, or general merchandise
2+ years of demonstrated expertise in translating data and analysis into relevant implications
2+ years of experience learning and utilizing various computer software (Unify experience preferred), including Microsoft Excel to plan and execute
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Remote.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $64,000.00 to $100,000.00.
This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Circana Careers website.
