LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Summary
The Laboratory Services Specialist supports laboratory vendor activities from initial request for proposal through study award and completion. This role will support the company's overall laboratory strategy and interactions in support of operations and business development activities. This role also supports the company's global initiatives such as network laboratory monitoring and accountability. This position will serve as the primary point of contact for LabConnect vendor laboratories with responsibility to build strategic relationships, oversee performance and support awarded LabConnect projects and business development efforts. Essential Duties and Responsibilities:
Build strategic relationships with key vendor labs. Identify and drive change to improve performance and efficiency.
Liaise with the Vice President of Laboratory Services and Manager of Laboratory Services on any issues that need to be escalated within LabConnect or the vendor.
Identify internal process improvements and work closely with all internal stakeholders to execute solutions.
Meet or exceed all established Service Level Agreements and timelines.
Track vendor lab MSA expirations dates and drive renewal and execution process.
Input and maintain vendor information database.
Support RFP process:
Support vendor lab capabilities identification and selection based on available capabilities information and contacting labs to discuss additional capabilities as needed; review protocols to ensure appropriate tests are requested.
Request test quotes from vendor labs as needed. Assess quote for viability and negotiate test prices with vendor labs when necessary.
Support Project Setup Process:
Notify partner lab(s) of study award and initiate scope of work (SOW) negotiation.
Responsible for vendor lab onboarding for each awarded project.
Support internal LC teams in working with vendor lab to ensure timely, efficient setup.
Ensure required data is collected to support TIS and OSD completion.
Support ongoing LabConnect projects:
Monitor vendor performance and track issues (including trends).
Track KPIs to ensure laboratory performance standards are documented, reviewed, both internally and with the laboratory, during regular governance meetings; maintain service level agreements.
Lead vendor lab governance meetings per agreed timelines.
Notify vendor labs of study closure and support close-out of project activities.
Support invoice escalations and discussions.
Provide support to Client Services, Data Management, LIS, Finance, and QA related to vendor issues that may arise.
Serve as a single point of contact for vendors.
Provide support to BD, Client Services, Proposals and QA regarding vendor capabilities and lab prices re-negotiation.
Understand GLP documentation and records, scientific and/or operational documents such as SOPs, validation protocols and reports, transfer protocols and reports, and other technical reports/documents.
Performs other related duties and tasks as necessary or as assigned.
Education/Experience/Skills Required:
Bachelor's degree in Life Sciences or related field, required
3+ years of bench, central laboratory and/or laboratory vendor management experience required
Demonstrated client facing experience is preferred
Strong organization, communication, problem-solving, multi-tasking and interpersonal skills required
Self starter with the ability to work independently
Strong computer proficiency in MS Office suite including Word, Excel, and Power Point.
Working Hours/location:
100% remote, with the ability to work standard east coast business hours
Occasional calls outside of business hours will occur, due to the international scope of the business
Read more below and get ready for your next great employment adventure!
Some of the Perks our LabConnectors Love:
Financial Security (base pay, 401k match and annual bonus eligibility)
Health Benefits beginning on date of hire
PTO plan plus 10 Paid Company Holidays and 1 day to Volunteer in your community
Short and Long-Term Disability, Life and AD&D
We celebrate our differences, which enrich our Culture
We are a growing and global team on a mission to create healthier communities by accelerating the development of new medicines. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.
We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.
It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Employment Opportunity Posters:
https://www.dol.gov/agencies/ofccp/posters
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email talent@labconnect.com or call +1(423)722-3155.
