Posted in Other 3 days ago.
Location: Little Rock, Arkansas
Production Support Analyst I
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range: $46700 - $70100 Salary
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $46700 - $70100 Salary
Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Healthcare concierge
• Pet Insurance
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
JOB SUMMARY:
Provides real time support and management of incidents throughout incident lifecycle within a production environment. Ensures service level agreements are met in support of clients' and company's mission-critical business requirements. Works across a wide array of product lines and engages various levels of management on a day-to-day basis. Is familiar with the ITIL framework, as the Incident Management process is a key input into both the established Change and Problem processes. Develop, co-ordinate and promote incident management activities across the entire enterprise and take responsibility for the effective functioning of the Incident Management processes across all support areas.
Production Supt Analyst
Intermediate professional role. Moderate skills with moderate level of proficiency. Works under moderate supervision with latitude for independent judgment while learning. Able to lead or manage moderate incidents, including problem management activities, from start to finish. Compose internal communications while conveying the appropriate level of urgency with minimal supervision. Identifies incidents that may require management or executive escalation. May assist senior peers on less-complex projects in order to learn through experience. Capable of authoring and assisting with client facing service level reports. Typically requires a minimum 2-3 years industry experience.
GENERAL DUTIES & RESPONSIBILITIES:
Davidson Hospitality Group
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Davidson Hospitality Group
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Davidson Hospitality Group
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