Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

Motus is looking for a Senior Director of MMS Customer Support to lead, develop, and drive the critical initiatives and to play a pivotal role in scaling our MMS end user and admin support and procurement teams.

In this high-profile position, the Senior Director of MMS Customer Support will report directly to the VP of MMS Operations, and lead a team of Operational managers to work towards achieving mid- and long-term business objectives. To be successful in this role you need to effectively lead all functional aspects of day-to-day customer support operations to ensure efficiency and performance following the corporate objectives, strategy, and plans.

Position Duties:

• Lead and mentor the MMS Customer Support Managers, Team Leads, and team members
• Develop and lead scalable and repeatable functions
• Mentor and coach team members toward independent decision-making
• Identifies and implements long-term priorities while growing the profitability with our customers for Motus
• Evaluate all perspectives and define the path forward
• Nurtures critical thinking within and across teams
• Authoritatively employs flexible communication style across departments and within team members
• Develops the soft skills of direct reports
• Lead all aspects of, monitor, and evaluate the teams performance to ensure increased customer satisfaction, profitability, efficiency, and opportunities for further growth in the market
• Develop and implement standard methodologies, procedures, and processes to drive outstanding services for our customers
• Understand the opportunities and restrictions of each team to develop tools and methods that ensure that customer support teams understand and meet the expectations of the customer
• Supervise and analyze quality and performance standards
• Monitor customer SLA/SLO and critical metrics for performance and communicate actively with operational leaders and peers to ensure that, when needed, corrective actions are carried out promptly
• Explore new insights and innovations to provide additional value for customers and Motus

Desired Skills and Experience:

• 8+ years experience in customer-facing and/or operational roles within the mobility/telecom space, at least 5 of which involved supervisory and/or leadership responsibilities.
• Shown history of delivering outstanding customer service and operational excellence
• Excellent people leadership skills, including the ability to influence, negotiate, and achieve results with team members and stakeholders.
• Acute attention to detail and excellent organizational and analytical skills
• Strong business acumen and a deep understanding of the inner workings of a Managed Mobility Services organization
• Strong influencer and communicator who can collaborate cross-departmentally.
• Commanding knowledge of MMS industry, customer programs, and support processes

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $145,000 - $160,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.

Motus Benefits:

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts
• Motus-Fidelity 401K Plan
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhereReimbursement ofInternet and Cellular Costs
• 16weeks maternity and adoption leave
• 8 weeks paternity leave

Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Salary: $150,000.00