Posted in Other 3 days ago.
Type: Full Time
Location: New York, New York
Experience Level: Experienced Hire
Categories:
Location(s):
The Role / Responsibilities:
Customer Success Management is critical to our short-term and long-term profitability as an organization. We are successful when our clients realize continued value from our solutions and services. Customer Success Managers co-ordinate internal resources to promote increased customer adoption and deliver relevant and timely content, ultimately driving higher retention (ARR). The candidate will be able to effectively question their customers about use cases and business outcomes to develop an engagement strategy that aligns our teams with the customer's objectives. Customer journey mapping, QBRs, health scores and time-to-value are key elements of our operating model. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, sponsor client events and lead other community-building (customer) activities. They will represent the voice of the customer in product roadmap discussions and serve as a channel to the customer base for product communications.
This role requires a strong understanding of commercial banking, in particular corporate lending, finance and/or risk practices. Experience in the use of credit data/credit models for underwriting, allowance calculations (CECL), credit VaR and/or stress-testing is a plus. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities and co-ordinating involvement of internal experts to support sustained client interactions.
Areas of Responsibility:
Customer Knowledge
Solution Communication, Feedback & Relationship Management
Marketing Collateral and Events
Qualifications:
Graduate/second-level degree preferred
Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of our locations
Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.
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