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Job Description:

Job Profile Summary:

This Epiq Program Manager (PM) assists The Program Director (PD) and Client Services Managers (CSM) with the program management. Internally, they coordinate with our CSMs, a team of project managers or associate project managers, contract attorneys, data analysts, product developers, call center supervisors, disbursement specialists, and other personnel to ensure project deliverables are met.

Responsibilities:

• Program Oversight – Assist with tracking program progress. Understand and support communication around program objectives, goals, and progress to program directors, executives, upper management, and stakeholders. Ensure milestones are on track by assisting with or creating, planning and monitoring of key deliverables within the program. Be a subject matter expert and ensure interdependencies are identified and collaboration is occurring between the various projects and programs.


• Project Financial Requirements – Assist Program Director and CSMs in providing timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review.


• Project Execution & Resource Management Oversight – Support the Director, PD and program team in monitoring, evaluating and guiding project staff to meet project deliverables on time, within budget and at the highest quality standards. Strategize, implement, and maintain program initiatives that adhere to organizational objectives. Understand how different verticals in the program interlink and overlap.


• Risk Assessment and Quality Assurance – In conjunction with the Director, PD and CMS, develop and implement strategy for the program team, including developing a robust risk mitigation plan. Maintain organizational standards of satisfaction, quality, and performance.


• Process Improvements – PMs should consistently be looking for way to improve Epiq processes and procedures to more profitably deliver services to our clients. Develop program assessment protocols for evaluation and improvement.


• Stakeholder Relationships – Develop and maintain strong working communications, relationships and collaboration with internal partners.


• Client Interface – Successfully navigate and communicate with clients to ensure their needs are captured, met and addressed. Manage escalated issues and incidents.

Qualifications:

• 5+ years previous experience in program management, project management and team management. Professional PMP certification through the Project Management Institute (PMI) is preferred.


• A Bachelor’s degree is required.


• A strong technical orientation, excellent computer skills, exceptional planning and organizational skills, and a keen attention to detail are all required.

Outstanding communication skills are required. Our clients are predominantly lawyers. Successful candidates will possess an understanding of the legal services industry coupled with a strong ability to communicate effectively with lawyers.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.