The Title Express Remote Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Data review and entry
Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
Follow-up calls to businesses (tow yards, banks, insurance companies)
Will be held to the internal cycle times and other auditable criteria
Review documents for compliance
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
Other tasks as assigned by management
Required Skills and Experience
2 plus years of office customer service experience
Education: HS degree
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize work flow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
