Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.
Job Title:
Real Estate & Customer Experience, Associate
Company:
Prologis
Real Estate & Customer Experience - Associate, Dallas
A day in the life
As a Real Estate and Customer Experience Associate, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 62 million square feet of industrial buildings in the Dallas- Ft. Worth market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they'll balance multiple priorities and respond to internal and external customer needs. This role will be based in-office in Dallas, TX.
Key responsibilities include:
Dedication to delivering exceptional customer service through proactive and responsive service.
The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events.
Perceptive; anticipate customer needs to provide proactive solutions.
Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
Must be able to own and maintain strong, long-term relationships with portfolio of customers
Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
Proficient in lease analysis and lease administration skills
Strong financial reporting acumen and ability to learn Prologis financial systems to help ensure budget and financial goals are met for the portfolio.
Building blocks for success
Required:
Possess a valid driver's license with ability to travel to multiple properties within a given portfolio.
As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
Strong mathematical and analytical skills
Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
Ability to process data and complete recurring variance reports.
Ability to create, compose, and edit written materials.
Preferred:
Bachelor's degree preferred
Hiring Salary Range of: $66,000 - $83,000. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
