Job Summary:Manages, gathers and analyzes data to help evaluate, identify and track specific cleaning challenges as part of the Chimes BWI Quality Assurance /Training Program. Manages the BWI Restroom Alert System and the TRAX system as part of the MAA Quality & Inspection process. Supervises, trains and monitors administrative activities related to quality and Training. Position requires strong interpersonal skills and compassion and respect for persons with disabilities. Essential Functions:
Manages and acts as System Administrator for Restroom Alert/ Maximo Systems & TRAX system for MAA
Tracks janitorial work orders, analyses data and generates reports as required
Collects data, identifies trends and interprets/analyzes data for weekly and monthly reporting to include tracking QA inspection results, evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
Attends regular meetings with Chimes & MAA regarding Quality Assurance and Training and regularly participates in meetings with management and / or Chimes Corp Quality Assurance/Training
Provides Director of Quality Assurance or Manager of Quality Assurance any and all reports designated in the time specified
Ensure Training Manager is performing all designated work or reports and has communication with Director of Training for documentation or routine Training meetings
Trains staff on use of Restroom Alert and TRAX
Coordinates all Restroom Alert system changes with RA vendor
Complies with all Agency policies & procedures and follows contract specifications
Handles duties with judgement, tact, and accuracy
Utilizes an electronic handheld device and computer for data input and retrieval of information as required
Handles, maintains, and forwards all paperwork and reports in a timely manner
Manages flow and output of work to other QA & Training staff following guidelines or requests as directed
React immediately to custodial emergency situations
Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or third party Inspectors and any other data collected by Chimes to be shared with PM and Custodial Managers
Analyze reports and requests to determine action needed, recommends corrective action as required to Project Management Team
Provides assistance to visitors, coworkers and employees as needed
Attends all meetings and in-service training and related information to employees through Training Manager
Passes and complies with CPR/first aid training and OSHA training
Attends work regularly and follows assigned schedule
Required to work any shift for observance or participation of Quality or Training if needed
Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and Chimes Corp QA & Training Directors
Acts in any other capacity for Quality Assurance / Training if needed
Maintains confidentiality
Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Secondary Functions:
Acts as PM if Project Manager is out for an extended period of time
Performs other duties, responsibilities and tasks assigned or as required by Chimes Management
Physical Abilities Needed to Meet Work Demands:
Ability to stand or walk for long periods of time
Ability to bend, kneel, stoop and reach overhead
Ability to work in dusty spaces and subjected to indoor & outdoor temperatures
Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
Job Competencies Needed for Success on the Job:
Ability to work independently and collaboratively with others
Ability to communicate effectively with employees and MAA staff
Ability to follow instructions accurately
Ability to supervise others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to read, write, and speak (communicate and relate information) English
Ability to type and use technology for completion of specified job duties
Ability to manipulate numbers, read, write and speak English
Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to use and care for equipment properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly according to assigned schedule and company policies
Ability to work a flexible schedule as required including weekends and holidays
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to comply with all building, security, and company policies and procedures
Other requirements if applicable for position:
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes policies and procedures if applicable
Essential Personnel: This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility. Education:
Bachelor's degree preferred
Valid CPR/FR certification preferred
Knowledge of green cleaning, SIMS and any other requested Chimes certifications
Knowledge of electronic tracking systems
Knowledge and ability to use Microsoft Word, Excel and Power Point
Experience:
Minimum of five (5) years' experience in contract management including administrative and supervisory oversight
Knowledge with Maximo, JAMS and Restroom Alert preferred
Previous experience in custodial operations preferred
Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment
Proficient in Microsoft Suite programs
High degree of skill in typing and computer utilization
Notes:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience