Are you looking to start your career with a great company? Snap-on's Customer Care Center is currently hiring an Accounting Support Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.
Benefits and Perks
401k with company match
Full medical with options for Dental and Vision
Employee Assistance Program
Pension
Employee Stock Purchase Program
Employee Purchase Program
Tuition Reimbursement Program
Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
Reconcile banking transactions and accounting ledgers.
Record all inbound contacts and manage open cases through the CRM system.
Assist other employees with productivity transaction research when applicable.
Meet or exceed individual department metrics.
Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
All other duties assigned by management.
Qualifications
Minimum 2 years administrative experience
Minimum Accounting Certification or Associate's Degree or equivalent. Bachelor's degree preferred.
Intermediate Excel Skills or higher required
Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
Experience working with franchise operations preferred.
Strong problem-solving skills and the ability to identify and resolve issues proactively.
Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
Flexible in daily activities, change priorities and coordinate multiple tasks.
Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran