Primary Purpose: To manage, support, and service project assignments through completion; administer procedures and processes to measure and manage customer satisfaction; identify, analyze, and report trends; and provide interpretation of report information with recommendations for improvement.
Essential Functions and Responsibilities:
Identify required resources; research project data, procedures, and history for thorough understanding of project direction.
Prepare and manage project plans through completion.
Provide data analysis, including identifying trends across multiple offices for national client operations.
Monitor and assess data accuracy and integrity.
Communicate project progress to involved parties.
Assist Program Managers in resolving project issues.
Deliver oral and written presentations of project results.
Provide training to colleagues as needed.
Assist in program transitions as required.
Additional Functions and Responsibilities:
Perform other duties as assigned.
Support the organization's quality programs.
Travel as required.
Supervisory Responsibilities:
Administer company personnel policies and staffing standards.
Interview, hire, and establish performance development plans for colleagues.
Provide support, guidance, leadership, and motivation to promote maximum performance.
Qualifications:
Education & Licensing:
Bachelor's degree from an accredited college or university preferred.
Major in Business Administration, Statistics, or Quantitative Analysis preferred.
Courses in Computer Sciences advantageous.
Experience:
Six (6) years of related experience or equivalent combination of education and experience.
Two (2) years of general business experience with emphasis on data analysis or planning.
Skills & Knowledge:
Project management expertise.
Project management experience
Ability to plan for and manage multiple projects
Self-starter, self-motivated with experience in complex projects
Integration experience with large-scale projects
Collaboration with various functional teams
Knowledge of data analysis with strong Excel skills
Strong documentation skills
Excellent oral and written communication, including presentation skills
Analytical and interpretive skills
Good interpersonal skills
Knowledge of data analysis with strong Excel skills.
Excellent oral and written communication, including presentation skills.
Proficiency with Microsoft Office products.
Analytical and interpretive skills.
Good organizational and interpersonal skills.
Ability to work effectively in a team environment.
Ability to meet or exceed Performance Competencies.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 224227 when responding to this ad.
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