Job Description:

Position summary

As an IT Support Technician I you will provide professional and courteous technical support to our internal customers in an effective and timely manner through a wide variety of daily tasks and project duties.

Qualifications

You are required to have:

• One or more years in a technical support role assisting customers by phone or in-person


• Two-year degree in networking or related degree or equivalent experience


• Intermediate knowledge of networking and/or computer technology and hardware


• Understanding of network services, such as: DNS, DHCP, SNMP, RADIUS, email, file, and print services


• Demonstrated experience of working within an issue tracking or ticketing system


• Ability to communicate technical information to non-technical people


• Excellent verbal and written communication skills


• Possession of any unexpired computer/computer networking certifications (i.e. CompTIA A+, Network+, Security+, ACMT, DOSD)

Additional preferred qualifications:

• Experience supporting a mid-sized computer network


• Experience working in a technical field role; such as been employed as a help desk technician


• Experience with tools such as cable crimpers, Ethernet testers, Wi-Fi analyzers, etc.


• CCENT certification

Schedule

Hours for this position are Monday through Friday, 8:00 am to 4:30 pm,; may need to work outside there hours to meet department or company needs.

Location

This position will be located in Perham, MN

Benefits

Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet* 

Minnesota's Small Town, Employee-Owned Tech Giant

As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.

With approximately 900 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.

Women and minorities encouraged to apply.

We are unable to sponsor H1B visas.

Drug Test

*At your primary residence located in an Arvig service area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

IT Support (NS)

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