Posted in Other 3 days ago.
Location: Weymouth, Massachusetts
About Us
Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore. We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems. Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women's Hospital, provide advanced care for patients with a broad range of medical conditions.
Role Overview
Under the general direction of the Regional Executive Director of Practice Operations, the Call Center Supervisor is responsible for the daily oversight of the Stetson Call Center and its staff. This includes hiring, maintaining schedules, forecasting workloads, monitoring incoming volume, abandonment rates, telephone change requests in relation to the Stetson Call Center. The Call Center Supervisor will be responsible for supervising, mentoring, and coaching all the Stetson Call Center staff.
Qualifications
Qualifications
Education:
The Vertex Companies LLC
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Brigham & Women's Physicians Organization(BWPO)
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Brigham & Women's Physicians Organization(BWPO)
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