American Residential Services is the largest provider of residential and commercial services in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.
We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, the Sanford Contact Center has an opportunity for you!
Join a team that RECOGNIZES and REWARDS your accomplishments!
Schedule: 24/7 Contact Center - Flexible Scheduling, including nights and weekends.
** This position is NOT remote **
Responsibilities
Customer Service Representative Responsibilities:
Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
Ongoing Comprehensive Training - regularly attend and participate in support training.
Qualifications
Customer Service Representative Requirements:
Customer service experience required. (call center experience preferred).
Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence in treating and caring for customers.
Has a pleasant, patient, and friendly attitude.
Strong decision-making and analytical abilities.
Possess a strong work ethic and team player mentality.
Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
Bilingual English/Spanish fluency a plus!
All candidates are required to undergo pre-employment drug screen and background checks.
As the employer of choice, we offer an Industry-Leading Benefit Package:
Choose from one of FOUR health insurance options, starting as low as $5 per week!
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays.
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available).
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).
*American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
