The role of the Logistics Analyst is to provide effective communication, problem resolution and customer satisfaction between ILS customers and APLL support teams globally, which consist of offshore customer support counterparts, ILS management, APLL account management teams, systems, operations and sales. The Logistics Analyst will implement new procedures, assist in development of new programs, and establish new business potentials for stronger business relationships between customers and APLL.
RESPONSIBILITIES
Responsibilities:
Facilitate the smooth flow of APLL operations and data and articulate gaps in performance or capabilities between customer requirements and APLL data output.
Maintain, establish and implement new procedures.
Provide problem resolution, customer satisfaction and identify potential business opportunities.
Communicate and educate dedicated customer support reps on specific customer requirements, preferences and initiatives.
Understand APLL's services and expedite product through the supply chain.
Continuous evaluation of client facing work scope and activities to assure maximum value and resource efficiency for customer.
Measure and report performance against established quality and process indicators using KPIs, ongoing evaluation of service integrity and operations.
Key Results:
Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction.
Proactively identify trends, process improvements and customer needs and propose and implement solutions.
Establish, implement, maintain and manage operations.
Lead cross-functional support teams and dedicated customer support reps to achieve customer business objectives.
QUALIFICATIONS
Qualifications:
Minimum Qualifications
Bachelor's degree or an equivalent combination of education and experience.
2-3 years of relevant transportation experience including 2 years' experience involving direct customer interaction.
Additional Knowledge, Skills and Abilities
Transportation industry knowledge to include understanding of broker and customs clearance issues
APLL operations and Documentation
ACS123, SeeChange systems
Ability to quickly learn new systems and software
Knowledge and experience of databases; Excel Word and PowerPoint.
Working knowledge of EDI basics
Desired Competencies
Communication
Teamwork
Adaptive to Change
Decision Making
Organization and Planning
Initiative
Customer focus
Candidates must be within 250 miles of an APL Logistics facility or office.
The typical starting salary range for this position is: $56,000 - $74,970.
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.
Candidates are eligible for the following benefits:
• PTO • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • 9 paid holidays • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program
ABOUT US
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
EEO Statement for US-
The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.
