Current Employees:



If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.


The Senior Systems Administrator leads a high-performing, innovative, agile team that delivers robust, secure, leading-edge technology and is responsible for working closely with senior functional and technical team members, managing and running more complex, enterprise and strategic technical projects. With a focus on automation, simplification, user experience, and user experience design, this systems expert role leads scoping, requirements gathering, resource management, configuration, and documentation. Solutions leverage products such as: Hyland OnBase, Salesforce, Marketing Cloud, and more.


Primary Duties and Responsibilities


• Lead high-performing teams that deliver robust, secure, leading-edge technology while incorporating a sense of belonging and ownership among team members.


• Serve as a platform and related applications technical expert.


• Responsible for intake, scoping, estimating, resource management and service delivery for operations, projects, and initiatives.


• Partner, plan and communicate with stakeholders, end users, internal teams, and vendors.


• Manage requirements sessions with stakeholders to capture business use cases, document requirements, and translate into system specifications.


• Create and implement detailed system designs that support business requirements.


• Conduct technical reviews with development and design team members to ensure quality products that follow best practices.


• Ensure solutions are scalable, efficient, follow internal product roadmaps and align with the enterprise standards.


• Research, test, troubleshoot and participate in scheduled technical releases and upgrades.


• Advocate of scrum and agile values, principles, and practices to help ensure projects are implemented according to requirements and emphasize continuous improvement, collaboration, delivery, reflection, and improvement.


• Create detailed work items that include user stories, acceptance criteria, tasks, assets, and test scripts.


• Monitor system performance and integrations to identify issues and escalate to the proper channels for review and resolution. Available during non-business hours.


• Engage our community of users by providing support, training, moderating user generated content, creating community content and escalating any issues to the appropriate internal teams.


• Attend professional meetings, workshops, conferences, and seminars to keep abreast of technological advancements.


Minimum Qualifications


Education:


Bachelor's degree in relevant field


Certification and Licensing:


Salesforce System Administrator certification (preferred)


Salesforce Marketing Cloud Administrator (preferred)


OnBase Administrator certification (preferred)


Experience:


• Minimum 5 years of relevant experience, includes any combination of the following: system administration (CRM, document management, and/or integrated third party applications), automation, configuration, form building, process improvement, business analysis, or project management. Any relevant education, certifications and/or work experience may be considered


• Managing or participating in a full application development lifecycle


• Working in a fast-paced environment while managing simultaneous projects


• Learning and implementing new technologies


• Higher education business processes (preferred)


• Agile background (preferred)


Knowledge, Skills and Attitudes:


• Ask penetrating questions, detect unstated assumptions and resolve conflicts


• Outstanding communication skills (written and verbal)


• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects


• Identify and mitigate risks in process and technology


• Experience in all phases of the software development life cycle


• Exercise sound judgment in making critical decisions


• Plan work, organize time, and supervise team


The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

A13