The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Service Delivery Manager -Supply Chain in Lake Buena Vista, FL.


Role description


• Work independently and in concert with the team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s) and configuration updates following established procedures.
• Identifies root causes of operational issues and resolves independently or through Managed Service partners.
• Managing support relationships with vendors for COTS software and directing managed service partners in working with those vendors.
• Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies.
• Ensure adherence to IT Security standards and provide timely updates to IT Security activities and vulnerabilities to Technology Leadership
• Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services.
• Responsible for documentation, communication, and monitoring.
• Clearly communicate technical findings, issues and outcomes to other team members
• Produce status reports on issues and assist in gathering metrics of incident resolution.


Skills & Requirements


• 5+ years of Service Delivery / Application Support experience
• Experience with basic web technology management including
o Domain registration
o Certificate Management
o 3rd Party Hosting Service Providers
o Encryption key management
• Familiarity with Cloud Hosted services like Azure, AWS, GCP, and VMWare
• Knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment
• Experience with JIRA
• Supply Chain and Logistics system experience
• Experience with ServiceNow, Salesforce or similar platforms
• Familiarity with the following:
o Java and .NET
o SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, JSP, open srouce
o GIT, HP ALM, UC4, Version One
o Middleware familiarity with Websphere/ Weblogic / Apache TomCat, MQ
o Application Server, Rules Engine, and Oracle programming methodologies
o Working knowledge of both Oracle and Microsoft SQL Server Databases
o Enterprise Operating Systems (Windows, Unix, and Linux).
Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1162500 - Olivia Dyroff