This position provides primary support for the Learning Management System at the University of Richmond. The individual selected for this role should have deep expertise in the Blackboard product suite administration, end user support, workflows within Blackboard, 3rd party integrations, and overall system support best practices.
This position will work closely with university faculty to provide effective use of the LMS in the teaching and learning environment. This position will also work closely with Information Services peers to ensure that the systems that make up the Learning Management suite of services are managed properly. This position will also collaborate with peers across the university to ensure that faculty technology and pedagogical needs are being addressed within the LMS support environment.
RESPONSIBILITIES:
System Administration - Blackboard Learn Management System
Fully manage, monitor, and test the LMS, including the development of project plans, communications plans, test plans, and 3rd party integrations.
Integrating Blackboard with other 3rd party data feeds and plug-ins, including authentication
Responsible for the academic and non-academic course structures
Responsible for coordinating the SIS data integration
Responsible for coordinating with department staff, including the CISO and Registrar to maintain a secure yet robust enterprise academic system
Create and Manage Users, Roles, and Privileges
Create and Manage Courses, Catalogs, and Terms
Responsible for LMS technical documentation
Create and Manage Enrollments
Provide additional support in evaluating, implementing, and managing LMS supportive instructional technologies
Represent Academic Computing Services on campus technology-related committees as needed
Specific duties and responsibilities may vary based on departmental needs
Technical Support / User Interface
Provide end user consultation and training
Be the single point of product issue escalation and troubleshooting
Scheduling and leading and/or coordinating Blackboard training sessions
Participate in testing and quality assurance related to products
Manage System-wide Tools and Utilities
Reporting and Communication
Lead design and development of reports, dashboards, and metrics with the core Blackboard products
Goals Management and Reporting
Participate in decision making as it applies to general changes to the system, additional functionality, interfaces, changes in configuration, etc.
Interface with Blackboard consulting, product development, support teams and client management as appropriate.
QUALIFICATIONS:
Experience in writing and/or editing technical documentation
Strong knowledge of instructional design principles, practices, and theories
Experience in creating and providing faculty training
Experience in timeline and project management
Knowledge of web accessibility requirements
Preferred: Blackboard certification credentials
Preferred: 3 years of recent experience working as a Blackboard Learn System Administrator.
Preferred: management of instructional technology tools and applications
EDUCATION
Bachelor's degree from an accredited higher education institution required. Master's degree in Education or related field desired
WORK HOURS:
Full-time, exempt position
Monday - Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./week; occasional nights and weekends as needed
SALARY STRUCTURE:
Pay Grade 8 (Hiring Range: $64,210.00 to $85,072.00 annually)
ABOUT UR:
At the University of Richmond, we're creative, inclusive, and determined. We're Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There's only one place like Richmond.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
