Reporting to the Box Office Manager, the Box Office Associate is a part-time and temporary position that provides support in the delivery of ticketing operations, patron database management, online sales, and customer service. This position serves as the front-line coordinator assisting in the sale and distribution of tickets for all events in the Modlin Arts Presents series, Department of Music free concert series, and Department of Theatre and Dance mainstage productions. Performance venues include the Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on and off campus.
RESPONSIBILITIES:
Ticketing Services & Tessitura Management
Ensure the timely processing of all ticketing transactions and maintenance of accurate constituent data on the Tessitura database
Demonstrate excellent customer service skills and respond promptly to patron inquiries and requests
Communicate effectively and create an inclusive and accessible experience for all
Communicate timely, specific, accurate information to patrons, campus departments and programs, and Modlin staff
Knowledge of cash handling guidelines, PCI compliance, credit card security, and ADA policies
Assist in maintaining documentation and training materials on ticketing services policies and procedures, and ensure effective departmental communication
Assist the Box Office Manager and team with improving ticket and patron service operations
Technology and Reporting
Assist with data management using the Tessitura system (ticketing and website)
Actively participate in day-to-day implementation, programming, data management, and reporting using the Tessitura system Review daily patron logs to identify efficiencies and promote process improvements in support of patron experience
Assist the Box Office Manager to capture, organize, and share key ticketing data, box office trends, and insightful customer information and feedback to support alignment between audience-building efforts and successful event execution
QUALIFICATIONS:
Experience with Tessitura Software
Exceptional customer service principles, practices, and procedures
Excellent attention to detail and accuracy
Outstanding communication, interpersonal, and reporting skills
Ability to take initiative, anticipate needs, and provide recommendations on issues
Strong commitment to supporting diversity, equity, inclusion, and access
EDUCATION
Equivalent experience and training
Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred
Familiarity with industry standards in ticketing
WORK HOURS:
Part-time, temporary, non-exempt position
Will work approximately 20 hours per week with flexible scheduling, depending on needs and event schedule
Position requires flexibility to work days, nights, and weekend hours in order to complete daily responsibilities and to accommodate scheduled events as needed
SALARY STRUCTURE:
Hiring Range $18.00 to $21.00 per hour
ABOUT UR:
At the University of Richmond, we're creative, inclusive, and determined. We're Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There's only one place like Richmond.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
