The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Claims Documentation Specialist - Vet Tech in Miami, FL.


Role description


The Documentation Specialist will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding and understanding medical terminology in relation to diagnoses and procedures.
• Handles veterinary records and document retrieval through phone, fax and email
• Review claims to ensure relevant and required documentation is received
• Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
• Provides prompt customer service to members, providers and other internal company entities regarding claims
• Documents phone calls in system and follows up on issues if needed
• Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
• Prepares reports as required by management
• Additional activities as directed by management
• Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
• Meets or exceeds goals and productivity levels set by management
• Will perform all other duties as assigned


Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 5+ years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.


Skills & Requirements


• Ability to operate in a fast-pace, multi-tasking environment with deadlines
• Strong written, verbal, interpersonal, and phone communication skills
• Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
• Strong computer background using MS Word, Outlook, Excel, and Internet
• Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
• Excellent tracking, follow-up, and relationship building skills
• Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
• Proven history of adherence to corporate policies, procedures, and guidelines
• Proven Attendance Reliability
• Vet Tech or Medical Vet Assistant (+6 Months or more)
• Understanding of medical terminology
• Property and Casualty Claims adjuster experience
• High school diploma or equivalency.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1163096 - Brianna Lucarini