Posted in General Business 2 days ago.
Type: Full-Time
Location: Wilmington, Delaware
Nemours is seeking an Imaging Informatics PC Support Technician to join our Nemours Children's Health team in Wilmington, Delaware.
The Imaging Informatics Technician's role is to provide on premise support and maintenance of Nemours devices with a focus on Imaging Informatics hardware expertise. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment. This position provides daily operational support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. Support responsibilities include upholding PACS Governance standards, performing PACS workstation upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions. Maintain hardware inventory and diagnostic monitor compliance utilizing Barco QA Web software.
This position will primarily receive customer incident and request tickets assigned by the Service Desk. Providing daily in person support, adhering to agreed SLA's, and keeping the customer informed of actions taken to address their problem is foundational to the success of the Imaging Informatics Technician. The Imaging Informatics Technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with Imaging Informatics and other IS teams in providing advanced Imaging Informatics technology support is fundamental.
Essential Functions:
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