What you'll do:

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

• High School diploma or GED.
• 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
• 6 months' minimum experience with email and be able to navigate with common desktop software

• Position is largely sedentary requiring a significant amount of keyboarding
• Position requires 100% of time being on the phones