The IT Project Associate will be the liaison between leadership, business, and support teams. In this position, you will facilitate, organize, lead, and motivate Agile teams to deliver with quality by providing business value to internal and external users. You may also be responsible for coordinating several concurrent deliverables in a fast-paced environment. The IT Project Associate plays a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the support teams.
The IT Project Associate will maintain awareness, perform follow up and monitor priority tasks, escalating as necessary to ensure needs of the business are met within the expected timelines.
Key Responsibilities:
Coordinate and run daily, weekly, and monthly meetings. Including but not limited to Daily Standup, Defect Review, Backlog Grooming, Sprint Planning, Retrospectives
Be proactive with deadlines, monitoring and follow up for high priority items.
Create Team Performance Metrics to track progress, see trends, and identify gaps to improve processes.
Report metric status to software development and system support Sr. Management
Support daily high-level expectations of business partners. Ensure that high profile tasks are being worked to meet business and client expectations. Escalate issues to software development management to ensure resolution.
Maintain weekly status of each task, escalate tasks that are falling behind.
Enterprise Process Management: Administer project management tools (Jira and Confluence), Administer CRM tools (Service Desk)
Utilize workflows to ensure tasks adhere to the proper checks and balances to ensure quality of execution.
Process Management and Improvement - Champion ongoing process improvement initiatives to implement best practices for the support teams.
Qualifications:
Bachelor's degree or equivalent work experience.
Position requires 0-2+ years project related experience.
Exposure to IT, Project management certification, and knowledge of project management tools (Office 365, Jira, Confluence, etc.) are preferred but not required.
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity,Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
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