Position Summary: Part of overall IT Infrastructure team to provide first and second level support to internal IT customers. To maintain and enhance existing infrastructure systems throughout the organization including Windows 10/11 computers, Office 365, networked printers, cellular phones, and windows server environments. This position is part-time and is onsite in our Libertyville office.
Responsibilities
Major Responsibilities
Work closely with Support Team to address Snap-on Credit Associate technical issues. This includes taking associate calls, working with the Support Team ticketing system, and follow-up communication once issues are resolved
Build, configure, support, and diagnose Snap-on Credit's Libertyville office Windows 10/11 computers
Participate in team projects that enhance the quality or efficiency of the IT Infrastructure and Support Team
Develop, define, and communicate user/technical procedures for products supported by the IT Infrastructure and Support Team
Interact with other departments to implement and maintain critical applications and solutions to improve productivity
This position has frequent in-person and phone contact with users, peers, and managers
Strong ability to investigate, upgrade, and stage new technologies as needed
Qualifications
Requirements:
Working knowledge of Window 10/11 operating system
Working knowledge of Microsoft Office productivity suite.
Initial education in Computer Studies or other technical field
Effectively communicate technical issues in simple terms to fellow associates
Clear communication with fellow IT team members and Management team
Able to adapt to a changing environment and priorities
Effort: Part-time work during normal office hours
Working Environment: Normal office environment
Snap-on is an equal opportunity employer: Minority/Female/Disabled/Veteran
