Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for managing the pricing, packaging and documenting CB Masergy new products ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Manages ongoing product management of new and existing products. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.
Job Description
Core Responsibilities
Develop Product Requirement Documents with prioritized features and corresponding justification are delivered throughout for the product being developed (end to end product development skills)
Become an expert with respect to the competition, assigned products and technologies, and company interworking. Special emphasis on UCaaS, Contact Center, Collaboration and associated cloud services.
Manage data files and databases compiling metrics on company products and services as well as competitors and the marketplace.
Internalizes and represents the Voice of the customer throughout the product lifecycle.
Performs competitive analysis and conducts market research.
Teams with product development to deliver high quality products on time.
Participates in the strategic planning for enhancements to product content, pricing, packaging and features.
Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks. Concisely communicate trends, opportunities and risks, develop and defend POV for product features/benefits.
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Experience
Be the point person for your product area to leadership and across the organization
Dive into competitive research and understand the competitive landscape of telephony applications, integrations, contact center, Webex, and Microsoft Teams
Develop business plans for product offerings including market analysis, financial models, and pricing proposals
Define new product requirements and enhancements, with clear value proposition for customers
Translate product capabilities into simple, compelling messages that resonate with customers
Build impactful product marketing content and collateral such as presentations, blogs, and videos
Partner with the broader marketing and sales team to amplify product messaging and drive market success
Lead sales enablement activities for the field, partners, and customers
Manage entire product lifecycle, including product launches and transitions
Understand technical dependencies for the products you lead and bring disparate stakeholders together
Use data when confronted by ambiguity. Identify and analyze KPI's to identify, size and prioritize areas for improvement. Develop regular reporting as needed.
High degree of problem solving and decision-making ability
Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
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Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
