The Assistant General Manager works in collaboration with operations, corporate support departments, independent contractors and transportation providers to ensure the most appropriate and cost-effective delivery of safe and efficient transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.
This position is located on-site at our AAA/MTM Phoenix office.
What You’ll Do:
Provide daily guidance and coaching for direct reports; monitor performance
Provide contract oversight and facilitation of Client needs with anticipation of growth
Ensure most appropriate and cost effective transportation services are provided
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Maintain general knowledge of contract and awareness of changes
Identifying potential risk and develop resolution processes
Act as a liaison between AAA and the Client to address any concerns or issues that may arise and do so in a timely manner
Assist with the oversight of Safety, Training and Vehicle Maintenance programs
Assist and monitor employee training and development
Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place
Thorough understanding of AAA policies and employee handbook guidelines
Maintain a “Safety First” attitude with the Client and personnel
Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
Assist with the oversight and maintain thorough knowledge of AAA departments and compliance programs within each
Organize, coordinate and lead special projects as needed
Perform additional duties as assigned or required
What You’ll need:
High school diploma or G.E.D. equivalent
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
At least 5 years’ experience managing in the Transit industry
At least 3 years’ experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Even better if you have...
Prior contract and or project management experience preferred
Excellent interpersonal skills and ability to work with both internal and external stakeholders
Maintain in-depth knowledge of Transportation related operations,
Knowledge of Transit routing systems
Extensive analytical and proven data analysis methods
Exceptional interpretation and problem solving skills
Ability to administer difficult conversation and facilitate coaching sessions
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems/issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Extensive knowledge of how to establish key processes and procedures
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: 76,960
Salary Max: 115,440
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
