Job Description:

Job Title: Student Program Coordinator
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57366
Department

University Housing

Responsibilities

Responsible for coordinating mass communications sent to prospective new students and families, as well as returning residents, regarding on-campus housing. Responsible for creating social media updates for the Assignments area and submitting updates to the Marketing Coordinator for website changes related to Assignments. Responds to complex or escalated housing contract/assignment related customer service complaints and concerns. Responds situations of a non-routine nature that may require research to formulate a response.

The position is responsible for coordinating and supervising student staff. This includes recruiting staff members to always ensure a fully staffed office, training OPS workers on cyclical contract assignment processes, and developing customer service and professional office skills for student staff members.

Responsible for coordinating (administers, enforces, acts on, executes, contributes, facilitates, implement, enact) the assignments process, including testing contract functions in the housing management system, reviews and makes adjustments to financial transactions to student files related to assignment changes or cancellations, performs exception processing/processes requests for exceptions related to housing assignments/contracts.

Responsible for coordinating on-campus recruiting programs, including Spring Admitted Student Days tours and information sessions, returning resident open house, tours and hall information sessions for special groups as requested by campus partners and DSA leadership. Recruiting new residents for the halls.

This position works with the Assistant Director to coordinate the process and assignments for special program participants. Serves as a backup to the Assistant Director.

Qualifications

Bachelor's degree and two years of experience; or a high school diploma/equivalent and six years of experience.
(Note: a combination of post-high school education and experience equal to six years.)

Preferred Qualifications

• Ability to adhere to ethical business practices and promote ethical behavior.


• Ability to communicate effectively verbally and in writing.


• Ability to demonstrate effective customer service skills.


• Ability to establish and maintain effective working relationships.


• Ability to perform accurately in a detail-oriented environment.


• Ability to prioritize, organize, and perform multiple work assignments simultaneously.


• Experience with Microsoft Office Suite or comparable software.


• Experience supervising and training employees.


• Demonstrated ability to relate to students using basic communication, helping, and utilizing problem-solving skills.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!



Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.


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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.


Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position is being advertised as open until filled.

This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

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