Job Description:

Who We Are

At OBE, together, we build excellence every day… We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. 

Job Summary

The 1st shift Customer Service Rep for our Northport, AL facility (Coral Architectural Products) isn’t just a job – it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.  We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.  If that sounds like you, come join this industry leader!

Here’s What You’ll Get To Do

• Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer


• Accurately enter data from phoned, faxed and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist. Communicate with customers to determine expected delivery date and time.


• Coordinate between sales and production to meet customer deadlines


• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution


• Document customer interactions and transactions


• Maintain broad knowledge of clients, products, and services of the organization


• Assist all co-workers when needed

Here’s What We’re Looking For

• Must have a high school diploma or equivalent


• Must have a minimum of 1-year customer service experience, preferably in a manufacturing environment


• Must understand how to add and subtract fractions, use a calculator to calculate square footage, and have the ability to identify basic geometric shapes


• Must have excellent attention to detail


• Must have computer experience and accuracy in alpha/numeric data entry


• Must have proficiency in the use of Microsoft Office Suite


• Must have excellent verbal and written communication skills 


• An uncompromising safety-first approach in the workplace. At OBE we have each other’s back. 

 

Work Today, Get Paid Tomorrow!

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.   

What OBE Offers You

• Competitive pay


• Paid time off


• 10 Holidays (inclusive of 2 floating holidays)


• Market competitive 401(k) match


• Industry-leading medical, dental, and vision benefits


• Short-term and long-term disability coverage


• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.  

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative

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