We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: 55,700.00 - 83,500.00 Salary Salary may vary based on location, years of experience, qualifications, and skill set.
Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
Opportunities to work from home
Competitive wages with opportunities to earn annual merit increases
Paid development hours to use for professional and community development!
Generous paid time off, 8 company holidays, and 2 personal days per year
$1,000 Colleague Referral Program
Enterprise Recognition Program rewarding colleagues for their extraordinary work
Exclusive discounts on travel, activities, and merchandise via work discount program
Colleague Assistance Program that provides free counseling and financial services
Tuition Reimbursement Program including certifications
Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
Medical, dental, and vision insurance
Pre-Tax FSA and HSA health savings accounts
401(k) matching
Company paid life insurance
Company paid short term and long-term disability
Referral program
Healthcare concierge
The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
Responsible for the configuration, implementation, and maintenance of voice, data, and/or network communications systems. Monitors communications performance using diagnostic equipment, visual checking, and status indicator methods to locate problems. Interfaces with vendors on new technology and system updates.
Entry Level Role. Fundamental knowledge of basic skills/concepts with moderate level of proficiency. Works under close to moderate supervision with limited latitude for independent judgment. Works with management or senior peers on non-complex projects or as part of a team on more-complex projects, to learn through experience. Is an active team member, shares ideas and suggestions appropriate for level of experience. Typically requires 1 to 3 years designing and/or working with data and/or voice communication systems in a network environment
GENERAL DUTIES & RESPONSIBILITIES:
Handles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries.
Troubleshoots major telecommunications issues.
Identifies and manages telecommunications projects.
Provides design and software support for voice mail, voice networks, and video systems.
Manages vendor activities and verifies expenses relating to day-to-day support requirements.
Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.
Defines and updates departmental telecommunications documentation and databases.
Audits telecommunications expenses and may recommend expense reduction initiatives.
Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
Proposes technical network and equipment system solutions for customer business requirements or cost reductions.
Writes business correspondence for recommendations, project support, and customer service purposes.
Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
Performs other related duties as assigned.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of telecommunications industry as well as voice system design and engineering
Ability to understand and apply technical concepts
Ability to analyze and solve problems using learned techniques and tools
Basic understanding of infrastructure wiring/connectivity
Requires documentation and telecommunications software administration skills
Skill in troubleshooting/diagnostic tools and software installation and maintenance
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
The work environment utilizes florescent lighting; noise level is moderate.
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
Please be advised the job description is subject to change at any time.
