The FIU Specialist is a part of the Financial Intelligence unit, working closely with Fraud Strategy Analysts and the FIU Management Team. Responsible for analyzing transactions and reviewing account alerts across all business lines for potential Fraud, Elder Financial Exploitation/Abuse, and Identity Theft red flags. Strong analytical/research skills for conducting transaction risk analysis and monitoring. Prepares case referrals and alert escalations with the ability to effectively summarize findings in a succinct, accurate and organized manner. Ability to grasp complex processes quickly and identify risks while applying critical thinking and risk-based analysis. Ensures compliance with Identity Theft, Adult Abuse and related laws and regulations.
Essential Duties & Responsibilities
Utilize various fraud prevention software tools and reports to monitor unconventional customer behavior and red flags that could indicate unauthorized card fraud, counterfeit check fraud, check kiting, account takeover, money laundering, forgery, identity theft and other account related fraud. Contacts customers when necessary to verify transactions and maintain database of fraudulent activity.
Reviews customer interview forms related to various account fraud related activity. Contact customers when necessary for additional information. Establishes investigation cases and documents fraud events when applicable.
Interview customers and take statements for reported fraud. Review reports and determine need for further investigation. Escalates cases and referrals to Fraud Strategy Analyst or FIU Management team for further investigation.
Prepares regular reporting surrounding the transactional data related to fraudulent activity that is utilized by Management for benchmarking, forecasting and risk assessment analysis.
Work with departments and branches to collect and update account records related to customer due diligence questionnaires and enhanced due diligence research.
Maintain knowledge of current events and trends in such areas as fraud and money laundering including criminal tools and techniques.
Creates and/or posts accounting entries by journal voucher to customer accounts and the company's General Ledger system. May maintain a non-cash posting cash box.
Assists with regression testing on new functionality and major changes.
May participate in industry meetings, interact with law enforcement or other outside organizations.
Perform other duties as assigned.
Actively participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations, bank policies and procedures.
Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Experience
A minimum one year of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A high school degree or equivalent; CAFP, CAMS, CFE or similar preferred.
Skills
Excellent analytical and organizational skills. Advanced Excel required.
Experience with Verafin Financial Crime Management Platform preferred.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
