Job Description:

Customer Service Representative

Location: 301 E Front Street, Buffalo, IA 52728

Compensation: $48,000 -$63,000 / yr (depending on experience)

Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials - a construction materials company leading the industry - where we build the foundation for a better tomorrow.

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

Benefits

We care for you and your family: We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.

We prepare for the unexpected: We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.

We invest in your career growth with Summit Materials and beyond: Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.

We embrace your well-being: We know that your well-being is more than just physical. We're here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.

We support your personal goals: We provide a financial foundation as you plan for the future . Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.

We give you time to recharge: We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.

Overview

As a member of the GAR Team, the Customer Service Representative, verifies and maintain records on incoming and outgoing shipments. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Roles & Responsibilities

• Work safely and adhere to all safety policies
• Be an ambassador for the facility, both internally and externally, defining and promoting the facility's position, image and character
• Verify shipment contents with production, to ensure manifest for loads are correct
• Provide assistance to the customer for completing manifest and shipping papers
• Maintain schedule of material for inbound and outbound shipments
• Provide production with the appropriate information needed
• Responsible for the overall management, quality and information accuracy of the WFIMS, including, but not limited to, the WTS and LDMS
• Resolve customer service or billing issues
• Record shipment data, such as weight, waste codes, container count, and other discrepancies for reporting, accounting, or record keeping purposes
• Prepare Quarterly and Annual regulatory reports
• Maintain office and production office supplies
• Ensure the facility operates in a customer-focused atmosphere
• Principle responsibilities listed are not all encompassing and other duties may be assigned

Skills & Experience

• Bachelor's degree or equivalent work experience
• Must be reliable, responsible and dependable
• Must be able to work overtime as needed
• Strong communication skills (verbal and writing.)
• Strong computer skills
• Must be a team player
• Ability to pass pre-employment screening which includes physical, background check, drug screen

The physical demands and work environment described herein are representative of those that must be met by a teammate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the teammate will be regularly required to talk and hear, use fingers and hands to handle and/or feel, use eyesight for depth perceptions, close, distant, peripheral and color vision; stand, walk, sit, reach, climb, balance, stoop, kneel, crouch and crawl. Frequent exposure to walking on rocky, irregular surfaces that may be muddy and in reduced lighting conditions, moving mechanical parts, electrical equipment, high and/or confined spaces, fumes, airborne particles, outside weather conditions and explosives. Occasionally be able to lift and/or move up to fifty (50) lbs. independently and tolerate moderate noise levels.

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